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My name is Richard Commander and I've been renting a house for a year.TEP charged me a high deposit of over a hundred dollars as a first time customer. I've never had service with them before. When I asked TEP why such a high amount the claimed. It was do to the...
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1.0
#1094024
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I have lived in a 500 square foot studio condo for about 15 years. Without refreshing my memory to be exact, my bills had been consistently about the same each month from year to year up until about June of 2016 then my monthly bill jumped from about $80 to about $134!...
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#1066834
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TEP refused to turn on power in apt until past bill of 521.00 was paid that was not in my name. I paid the bill because I have 2 small children and they are still refusing to turn on power to apt. They are shady criminals. If there was another power company i would go...
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#939796
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Tucson Electric Power - Lights Out July 22 2017

Tucson Electric Power
#1078085
Power has been off for 5hours now. What a *** hole of a company and shame on them. What a joke.
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Short Review on June 29, 2016

Tucson Electric Power
#873777
1.0
Details
When you have a bill sent to you! you can pay it. they said all by the way we are doing paperless billing with out my perm and cut off power because i did not get the bills i didnt know what to pay it is over 105 outside kids and astma and i sent in all my money i could scamers now they add to my bill conection fees help us all what can you do how many people are they doing this to ?
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money

Billing Department Review

Tucson Electric Power
#637161
1.0
Details
They charged me twice in one month and I set my auto pay for the 15th and they charged me on the 14th which caused a overdraft fee with my bank
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Diversity of Products or Services
Price Affordability
Product or Service Quality
I moved from a home in vail due to the area having issues with break-ins, gas syphoning, and other theft problems. The last day we were moving, we went back for the last of our things only to find the neighbor 2 houses down robbed us. I was able to get some of my...
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1.0
#913561
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I have had bills out the roof even after renovations, I went crazy spending money to lower my bill, as I started to lower my bill with small changes they came out and said that something is wrong with my meter so they changed it. The I proceeded to change the higher...
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I didn't like
  • Do not like
#892939
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I SET UP METER CANGE APPOINTMENT. FOR SATURDAY september 12..Waited the whole day. At about 2.45 pm i called the downn trees number. Talked to t.e.p employee and I asked him if anybody was going to show up. This was not a call up number to see if the new meter was...
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#698732
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Had a previous bill with them because of recent financial hardship. Tried to work out an affordable payment arrangement with them. Was told i would still have to pay over $100 a month extra in addition to whatever my monthly bill was to keep electric on. Could not...
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1.0
#677952
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My average bill for the past 14 years at this address is about $35 in the winter and $65 in the summer, when the swamp cooler is on 24/7. In January my bill was $40.29--higher than it should have been, but I paid it anyway. Last week I received a bill for the dates...
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Anonymous
Megan

Same is happening to me. Moved out of my apartment which has been empty for a month and the bill is 147 for a two bedroom apartment.

Anonymous
Anonymous

This is even worse i payed what i could it is over 100 out side tep cuts me off twice and adds another bill every time they cut us off what gives them the right to rip people...

1.4
#589759
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We opted for pay online for our business and home gas and electric years ago. With absolutely no notification, TEP stopped sending up email notifications AND paper notifications when our bills we available. When we are out of town, there is no possible way of knowing...
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Foxrock
Foxrock

Same thing here how many people are mad about tep ? We the public need help on this why

menager
menager

After receiving our complaint, TEP 'discovered' we had a $800+ credit to our account. Still awaiting an apology. Will probably never get it They refunded the "reconnect fee".

#445679
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TEP is being allowed to use fraudulent collection practices that are forbidden under FTC regulations. Attorneys who file FTC cases against collection agencies nationwide cannot touch TEP & other utilities because our Arizona Corporation Commission is allowing TEP...
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#442182
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