Tucson Electric Power
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Tucson Electric Power Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tucson Electric Power has 1.3 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Good Luck with these idiots", "Go Solar and fight TEP", "Don't use them or don't move to tucson.", "Pray for solor to be available to renters right away. The cost is waaay too high. 18.00 off the outrageous bills is nothing its a slap in the face a joke.".
Most users ask Tucson Electric Power for the discount as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tucson Electric Power has 1.3 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Good Luck with these idiots", "Go Solar and fight TEP", "Don't use them or don't move to tucson.", "Pray for solor to be available to renters right away. The cost is waaay too high. 18.00 off the outrageous bills is nothing its a slap in the face a joke.".
Most users ask Tucson Electric Power for the discount as a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Top Tucson Electric Power Reviews
"Poor customer service"
I have been trying to get a service problem addressed and hopefully resolved. The first CSR transferred me to an answering service that wanted an extension....
"I'm dealing with Insanity"
Men who said they were from TEP came to inspect the meter. They did because there was no locked gate. Then I received a letter saying they needed to inspect...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
I'm dealing with Insanity
Men who said they were from TEP came to inspect the meter. They did because there was no locked gate.
Then I received a letter saying they needed to inspect the meter and to call
I called, the woman took my info and said the meter had been inspected and to ignore the letter.
I received another letter which was the same which I ignored like the woman at TEP told me to do.
Now I get a CERTIFIED letter telling me my power would be turned off in a week if I didn't unlock the gate and give them access.
This is the weekend and there is no way to contact this company. I feel I am dealing with people in a mental institution.
User's recommendation: Good Luck with these idiots
Tucson, Arizona
Horrible customer service
Tucson, Arizona
Resolved: Poor customer service
Company fixed the issue and I have been provided with product or service ordered.
Preferred solution: I would like a competant customer service rep or someone in management to properly address my concern.
Tucson, Arizona
Customer disservice representative Blanka Anderson
We opted to go Solar and TEP has done almost everything they can to build barricades instead of bridges. The worst employee is Blanka Anderson.
We were sent a document with a time limit to E-sign by TEP and and it had a block on it. We could neither open nor sign. TEP would not assist Titan Solar nor me until my attorney got involved. The representative of Titan told me Blanka Anderson's name & how she dreaded dealing with Blanka because Blanka was so "Nasty" every interaction.
TEP refused to mail the document and refused to email it. I requested I stop in their office and was told they had no office in Tucson by Titan Solar, per Blanka Anderson and also by their customer service rep, Doreen. When I demanded Blanka Anderson's supervisors name and address I received neither. Blanka took it upon herself to call my cell while I was on the other line with our attorney.
Apparently Breach of Contract, Failure of Specific Performance and Intentional Misdirection with the Purpose to Defraud meant something to Blanka and suddenly she had an office and invited us to meet her at TEP's NONEXISTENT OFFICE. TEP cares about profit over customer service and it took the threat of litigation and notification of a supervisor to get Blanka Anderson to act in a professional proactive customer service manner. I will get her bosses name and address and she can learn the words, "Do You Want Fries With That?" After she gets what she deserves, FIRED for disrespecting the people who pay her salary.
I will be so happy when we are free of TEP, high rates and liars for employees. No office in Tucson until you threaten litigation and the job of a *** like Blanka Anderson.customer disservice employee Blanka
- Despicable employees wasting my time
Preferred solution: Let the company propose a solution
User's recommendation: Go Solar and fight TEP
Tucson, Arizona
TEP lies...
User's recommendation: Don't use them or don't move to tucson.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Poor consumer care
Preferred solution: Let the company propose a solution
User's recommendation: Pray for solor to be available to renters right away. The cost is waaay too high. 18.00 off the outrageous bills is nothing its a slap in the face a joke.
Tucson, Arizona
Paying for TEP's screw up
- No way to resolve problem
Preferred solution: Full refund
Long Beach, California
Adding someone else on a new account
El Segundo, California
$1900 bill for 6 months on 'budget billing". Scam Alert!
I was paying month to month, but switched to budget billing. I have an old ac/heating system that was refurbished and a pool that doesn't get usage due to weather, but still electricity usage is conservative and heating has only been used on really cold days for brief periods of time. Due to the unusual high bills I decided to have the account transferred over to my retired mother, since I'm not a resident of AZ, but my mother is and I was helping her out with her bill.
I called TEP and the Rep didn't explain to me that the transfer would result in closing my account and that I would be owing $1,900 for the overage accumulated in "6" months. Outrageous and unheard of.
Everyone tells me that your mother and caregiver are not consuming that much electricity and that TEP is ripping you off big time.
Never once did TEP send someone to check the meter and the surrounding poles to see if there was an issue on TEPS side. I have to look into an attorney or something.
Are there any resources available for someone in this situation, a complaint board or attorney who can represent me on this matter? This is not right in the slightest and who has $2k on hand for 6 months of alleged usage. Due in 2 weeks.
Preferred solution: Price reduction
Legal Action
Legal Action
Tucson, Arizona
Higher bill than last year when I wasn't even home the entire time!
- No way to resolve problem
Preferred solution: Price reduction
Elk Grove, California
Do not want smart meter it raised my bill
Budget billing — be warned!!!
Tucson, Arizona
Added another persons bill to mine w/o consent
Tucson, Arizona
Tucson electric power added person to account without consen
It’s always how much is used at the ADDRESS OF SERVICE and has nothing to do with WHO Is on the bill. Obviously you used more of their product then you thought.
You will have to contact them to find out. It could be as simple as your deposit being added to your bill or a misread.
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I have the SAME thing, got a bill for over $2000 for 6 months of budget billing during COVID shut down. Due to COVID-19, I lost my job, almost had my car repossessed (my retired parents loaned me money from their retirement accounts to keep that from happening), I had to give up my house in Tucson and move back with my parents to Georgia.
Soon after I moved, my dad lost his battle with Lymphoma, his brother passed just 3 weeks later but I was able to start working again in May 2021, I tried to log into TEP to see if I could start paying my bill and it said my account was blocked. I jumped into my new job and supervisor position then I get a letter from TEP's lackey collection company threatening to ruin my credit-which I have been working really hard to repair from COVID impacts. TEP doesn't care about ppl, ONLY profit. They are a multibillion dollar company that profits off the misery of the poor.
Here is the website to the AZ Corporation Commission that is supposed to oversee TEP's insanity: https://efiling.azcc.gov/online-services/utilities-complaint-external. Here is the name of the current CEO who oversees TEP, Susan M.
Gray phone: 630-470-****. BTW TEP is owned by a Canadian company that is profit driven, they suck so much.
We pay more than that in Indiana and it works about right in the end. I can't imagine that it's any cooler in Arizona. If you're inconsolable, drop the budget and just pay for what you've used and forget it.